FAQ - Sales & Purchasing
Q: Can I use my EDU Discount to purchase products on a Sale?
A: Unfortunately, the EDU Discount applies only to full-priced items and can not be used on sale items.
Q: Does SCARBEE offer an Artist Discount program?
A: We believe everyone should receive an “artist discount”. To assure this, we have optimized our production costs along the way to guarantee the best priced products for everyone.
Q: I have multiple Discount Vouchers. Can they be combined?
A: At the moment, we do not allow for the combination of Discount Vouchers.
Q: Can I use my a Voucher on products with discounted price?
A: No - during a sale all Discount Vouchers and automated Discount Vouchers are temporarily disabled.
Q: I have not received any download information. Where is it?
A: Once a purchase is made from our store a confirmation email is sent from us to you with your order number. A second email is then sent from Amazon SES servers (Continuata) containing the download links and installation instructions for the product you purchased. On occasion email clients may flag these emails as SPAM (GMAIL sometimes will filter our download emails to the PROMOTIONS inbox). Please be sure to check your SPAM and PROMOTIONS inboxes if you have not received your download links and instructions.
Q: I missed a Sale. Can I still get the discount?
A: Unfortunately, we are unable to issue retroactive discounts. Please subscribe to our mailing list below to be informed of future offers and discounts.
Q: I recently purchased a product, then you had a sale! Can I get a refund?
A: If you purchased a product on our webstore 5 days prior to a sale we will issue you a refund for the difference in price. Simply send us an email via our Support page and we’ll take care of you.
Q: I’m not happy with my purchase. Can I get a refund?
A: Unfortunately, due to the nature of our instruments/libraries we do not offer refunds on installed products. If you purchased a product and have NOT installed it simply send us an email via our Support page to request a refund.