FAQ - General
Q: Will SCARBEE Classic EP-88s be on next Komplete Ultimate?
A: No. This product is released by SCARBEE and not by Native Instruments. SCARBEE Classic EP-88s is exclusively sold from ww.scarbee.com.
Q: Who takes care of your product support - SCARBEE or Native Instruments
A: It entirely depends on the product.
SCARBEE takes care of all support of:
SCARBEE CLASSIC EP-88S
Native Instruments takes care of all support of:
SCARBEE JAY-BASS
SCARBEE MM-BASS
SCARBEE MM-BASS AMPED
SCARBEE PRE-BASS
SCARBEE PRE-BASS AMPED
SCARBEE RICKENBACKER® BASS
SCARBEE MARK 1
SCARBEE A-200
SCARBEE CLAVINET/PIANET
SCARBEE FUNK GUITARIST
*ALICIA'S KEYS
* Its not a SCARBEE product - but Native Instruments/Alicia Keys product.
Q: The serial number is invalid - I bought a product and it does not work... please help.
A: Contact Native Instruments NI Support. Do not send support questions to SCARBEE. Native Instruments takes care of ALL support of SCARBEE products released by them. So this is your first stop.
Q: Where do I get support for SCARBEE/Native Instrument products
A: Contact Native Instruments NI Support. or use their forums. Do not send support questions to Scarbee. Native Instruments takes care of ALL support of SCARBEE products released by them. So this is your first stop.
Q: Where are the old Login - and all the Updates to legacy sample libraries
A: Since the old SCARBEE sample libraries were discontinued in 2009 - we have ended this service as our users have had 7 years to download any updates.
Q: Can I sell my old Scarbee products and give license to someone else?
A: No that is not possible. According to the User License Agreement you own the right to USE the sound but do not own the sounds. So therefore you can not resell them.
Q: Where do I get support for Halion Player issues?
A: All Halion Player related questions - including how to activate software with USB dongle, regarding Halion Player software or Syncrosoft/ Steinberg e-licenser please contact Steinberg Support and also visit e-licenser page to download newest software. Products related to this are the Halion Player powered Virtual Instruments: Vintage Keyboard Collection, Keyboard Gold Bundle and Imperial Drums XL.